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Scribe Academy - Navigation Guide

Scope 

This guide applies to all Scribe Accounts users who need to access training materials, including Clerks, RFOs, Administrators, and Councillors with system access.

Prerequisites 

  • A valid Scribe Accounts login
  • Appropriate user permissions to access the Learning/Academy area
  • Internet connection and a web browser

Procedure 

  1. Log in to Scribe Accounts

    • Navigate to the Scribe Accounts login page and enter your credentials.
  2. Access the Learning area via your profile

      • Click Academy on the left-hand main menu.
      • The system will redirect you to the Scribe Academy platform.

        Open the Scribe Communitys

      • The Courses area will display all available training videos and materials.
      • Click any course tile to begin a video or module.

       

      Whatโ€™s included in each course?

      Each course contains the exact same content as our live training, and has a clear, easy-to-follow layout, split into three sections:

      • Introduction โ€“ Find out what the course covers and what youโ€™ll learn.
      • Lessons โ€“ Work through bite-sized training videos and content in your own time.
      • Next steps โ€“ Understand what to do next and put your learning into practice.

      Explore our 18 Scribe courses

      Whether youโ€™re new to Scribe or want to brush up on a particular feature, thereโ€™s a course to help you get more from the system. Our training covers a wide range of topics across all apps, including:

      • Getting started with Scribe Accounts
      • Data entry and bank reconciliation
      • VAT, reports and reserves
      • Sales invoices and purchase orders
      • Budgeting and forecasting
      • Training for clerks joining an existing council using Scribe
      • Starting your new financial year
      • Year-end preparation and processes
      • Getting started with and using Scribe Allotments, Cemetery and Bookings

      With the various courses available, you can focus on the areas most relevant to you, revisit lessons whenever you need a refresher, and track your progress as you go.

      Ready to explore?

      Simply log in to Scribe and select the Academy from the menu on the left-hand side. From there, you can browse all available courses for that particular app, pick up where you left off and explore something new.

    Troubleshooting / Common Issues 

    Issue Possible Cause Resolution
    Unable to access L Academy Insufficient user permissions Contact your system administrator to update your user role.
    Scribe Academy does not load Browser-related issue Refresh the page or try another browser (Chrome, Edge, Firefox).
    Academy is not visible Temporary platform issue or incorrect account state Log out and back in; if the problem persists, contact Scribe Support.
    Videos will not play Network or firewall restrictions Check your internet connection; if using a council network, ensure external video hosting is permitted.