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Scribe Community - Navigation Guide

Purpose 

This procedure explains how users can access the Scribe Community to view training resources, including video courses available through the Learning/Academy area.

Scope 

This guide applies to all Scribe Accounts users who need to access training materials, including Clerks, RFOs, Administrators, and Councillors with system access.

Prerequisites 

  • A valid Scribe Accounts login
  • Appropriate user permissions to access the Learning/Academy area
  • Internet connection and a web browser

Procedure 

  1. Log in to Scribe Accounts

    • Navigate to the Scribe Accounts login page and enter your credentials.
  2. Access the Learning area via your profile

    • Click your name in the top-right corner of the screen.
    • Select Learning from the dropdown menu.

    Alternative navigation:

    • Click Academy on the left-hand main menu.
  3. Open the Scribe Community

    • The system will redirect you to the Scribe Community platform.
  4. Navigate to the Courses tab

    • Select Courses from the top navigation bar.
  5. View available training videos

    • The Courses area will display all available training videos and materials.
    • Click any course tile to begin a video or module.

Troubleshooting / Common Issues 

Issue Possible Cause Resolution
Unable to access Learning or Academy Insufficient user permissions Contact your system administrator to update your user role.
Scribe Community does not load Browser-related issue Refresh the page or try another browser (Chrome, Edge, Firefox).
Courses tab is not visible Temporary platform issue or incorrect account state Log out and back in; if the problem persists, contact Scribe Support.
Videos will not play Network or firewall restrictions Check your internet connection; if using a council network, ensure external video hosting is permitted.