Scribe Academy - Navigation Guide
Scope
This guide applies to all Scribe Accounts users who need to access training materials, including Clerks, RFOs, Administrators, and Councillors with system access.
Prerequisites
- A valid Scribe Accounts login
- Appropriate user permissions to access the Learning/Academy area
- Internet connection and a web browser
Procedure
-
Log in to Scribe Accounts
- Navigate to the Scribe Accounts login page and enter your credentials.
-
Access the Learning area via your profile
- Click Academy on the left-hand main menu.
- The system will redirect you to the Scribe Academy platform.
Open the Scribe Communitys
- The Courses area will display all available training videos and materials.
- Click any course tile to begin a video or module.
Whatโs included in each course?
Each course contains the exact same content as our live training, and has a clear, easy-to-follow layout, split into three sections:
- Introduction โ Find out what the course covers and what youโll learn.
- Lessons โ Work through bite-sized training videos and content in your own time.
- Next steps โ Understand what to do next and put your learning into practice.
Explore our 18 Scribe courses
Whether youโre new to Scribe or want to brush up on a particular feature, thereโs a course to help you get more from the system. Our training covers a wide range of topics across all apps, including:
- Getting started with Scribe Accounts
- Data entry and bank reconciliation
- VAT, reports and reserves
- Sales invoices and purchase orders
- Budgeting and forecasting
- Training for clerks joining an existing council using Scribe
- Starting your new financial year
- Year-end preparation and processes
- Getting started with and using Scribe Allotments, Cemetery and Bookings
With the various courses available, you can focus on the areas most relevant to you, revisit lessons whenever you need a refresher, and track your progress as you go.
Ready to explore?
Simply log in to Scribe and select the Academy from the menu on the left-hand side. From there, you can browse all available courses for that particular app, pick up where you left off and explore something new.
Troubleshooting / Common Issues
| Issue | Possible Cause | Resolution |
|---|---|---|
| Unable to access L Academy | Insufficient user permissions | Contact your system administrator to update your user role. |
| Scribe Academy does not load | Browser-related issue | Refresh the page or try another browser (Chrome, Edge, Firefox). |
| Academy is not visible | Temporary platform issue or incorrect account state | Log out and back in; if the problem persists, contact Scribe Support. |
| Videos will not play | Network or firewall restrictions | Check your internet connection; if using a council network, ensure external video hosting is permitted. |