Common Reconciliation Errors in Scribe
Reconciling your transactions in Scribe keeps your financial records aligned with your actual bank statements. Follow these troubleshooting solutions to resolve common reconciliation roadblocks.
Transaction is Greyed Out (Date is on or before the Cashed Date)
- Cause: The transaction has already been marked as cashed in Scribe.
- Solution: Check whether the item was cleared in a previous reconciliation or if it was entered twice by mistake.
Transaction is Greyed Out (Date is after the Cashed Date)
- Cause: The transaction date falls outside your current reconciliation period.
- Solution:
- Update Cashed Date: Change your reconciliation date to include the transaction.
- Adjust Transaction: Edit the transaction record to correct the date if it was entered in error.
Transaction is Missing Completely
- Cause: The transaction was allocated to the wrong bank account during initial entry.
- Solution: Locate the item in your transaction list and update its allocation to the correct bank account.